The role is responsible for planning and organising the delivery of end point assessments, and ongoing support and management of Centres within the portfolio.

Package

  • Competitive salary
  • Part time permanent role – 3 days per week
  • Pension – employee contribution 6%
  • Life Assurance
  • 29 days holiday plus 8 bank holidays (FTE)
  • Opportunity to buy-back 5 extra days annual leave (FTE)
  • Day off for your birthday
  • Optional Private Health Care package
  • Hybrid role – expectation to be in Warrington office 2 days per week
  • Employee Assistance Programme
  • Bonus Scheme
  • Aspire Values Award Scheme
  • Annual Values Awards
  • Long Service Awards
  • Annual Company Events
  • Gym Discount
  • Access to Training & Development Opportunities

Key Accountabilities

  • To provide high-level customer service for customers and internal enquiries via telephone, teams and e-mail, working effectively and timely against tight SLA’s, managing the needs of the customer and being solution focused if there are any problems.
  • Ownership of EPA engagement by managing a portfolio of customers (training providers and employers), using initiative and best practice to ensure excellent customer care consistently through the portfolio.
  • To lead on monthly/bi-monthly planning and engagement meetings within the portfolio, engaging with a range of senior and multiple stakeholders- offering end-to-end support across the whole apprenticeship journey and report back progress to Operations and Centre Manager.
  • For approved Centres within the portfolio monitor incoming requests for qualification approval in a timely manner.
  • For EPA delivery work closely with SIAS customers to ensure expected EPA dates are accurate, TE/RAs are identified early and support the operations support coordinator with the application/induction process.
  • Identify and progress reasonable adjustments pre gateway.
  • Provide monthly reports to key accounts as required.
  • Provide support to all customers on EPA Pro, including providing training on how to use the system to training providers and employers within the portfolio.
  • Support Operations and Centre Manager with onboard and induction of new customers allocated to the portfolio.
  • Understand and apply Ofqual compliance conditions and work within these when completing gateway audits, ensuring that any assessments are completed within the required timeframes.
  • Complete gateway audits, planning meetings and allocate End Point Assessors to apprentices as per standard operating procedures.
  • Confirm and add EPA bookings to EPA Pro, with responsibility for quality control of the information added.
  • Report back to Operations and Centre Manager of any capacity and capability issues with EPA’s.
  • Support Centre Management and administration as required and provide confirmation of approval to the Centre within the portfolio
  • Communicate the application progress for each prospective Centre to all relevant parties.
  • Monitor Centres due for re-approval in-line with Centre re-approval process and update Centre details in the system, providing confirmation of re-approval to the Centre.
  • In conjunction with EQA’s process Centre withdrawals and update the Creatio Green System.
  • Provide solutions to routine complaints and provide potential solutions for appeals and complex problems to the Operations and Centre Manager.
  • To work to the highest high level of quality and integrity, remaining compliant with all SIAS policies and processes

Key Performance Indicators

  • Work within set SLAs to achieve compliance for all Awarding Organisation and End Point Assessment management and delivery requirements.
  • Manage accuracy of customer data and operational delivery requirements in line with Centre and EPA Policy and processes.

Support the continuous improvement of processes, providing management, support and guidance for customers, resolving issues that arise. Provide accurate reports to give feedback to customers on trends, helping customers to get it right first time.

Knowledge Skills and Qualifications

  • Qualified to Level 3 (A Level equivalent) or hands on experience of resource allocation/project management/coordination/Operations experience.
  • Experience of resource scheduling in a dynamic environment.
  • Experience in a training/development environment (preferably in a science or technical environment).
  • Experience of managing a portfolio of work with responsibility for problem solving.
  • Evidence of recent CPD and a drive to continually learn.
  • An understanding of apprenticeships, standards and qualifications/awarding.
  • Ability to analyze, interpret and present information and data.
  • A quality mind-set with a passion for accuracy and attention to detail.
  • Evidence of using a project management/resource scheduling approach to meet objectives.
  • Motivated self-starter and network builder, focused and driven to achieve goals in line with business targets and deadlines.
  • Adaptable, with the ability to adjust working style to suit the needs of different target audiences.
  • Able to work in an evolving business environment, at pace and with quality. Be able to respond positively to change, contributing own ideas to achieve business aims.
  • Able to work independently and effectively.

Language Guide

  • SLA – Service Level Agreement
  • EPA – End Point Assessment
  • EPA Pro – System used within SIAS
  • TE’s – Technical Expert
  • RA’s – Registered Assessor
  • CPD – Continual Professional Development

 

SIAS is an inclusive employer and we value the diversity our workforce brings. We welcome applications from all candidates and will consider all applications equally and fairly.

 

SIAS is committed to Safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

To apply please click on the link: https://www.cogentskills.com/about/work-for-us/

Please complete the Candidate Information Form and send together with a letter of application and your CV to human.resources@cogentskills.com by 19th February 2026 outlining your suitability for this post and how you would ensure success.

If you have additional needs that you would like us to consider during the application and interview process please contact Denise Bentley on 01925 515222 to discuss ways that we can support your application.

If you haven’t heard back from us within 21 days of your application, it means that unfortunately your application has been unsuccessful on this occasion.

Websites: www.cogentskills.com   www.siasuk.com